Set in a privileged location in Madrid’s Salamanca district set next to the well known Calle Serrano Street and 2 km from the Bernabeu Stadium. Its comfortable air-conditioned rooms at the Melia Madrid Serrano feature modern décor and include flat-screen satellite TV pillow menu and WiFi along with en-suite bathroom and premium toiletries. The hotel also dedicates some of its areas to The Level exclusive rooms and services where The Level guests have private access to The Level Lounge with a private terrace on the 7th floor. Guests can enjoy premium drinks snacks and tapas in an elegant and relaxed atmosphere. There is also a private lounge and a working area with internet access. Other services for The Level guests include private check-in and check-out service private buffet breakfast pillow menu Nespresso space and superior bathroom amenities and toiletries. A varied buffet breakfast is available every morning. The Arado Restaurant is a new modern outlet all-day dinning concept offering opened kitchen from 11 am to 1 am. The restaurant offers a mix of flavours and kitchen with local and high quality produce. Other facilities available at Melia Madrid Serrano include a fully-equipped gym and 11 meeting rooms with capacity for 300 people. There is also public parking available. The hotel has many metro stations nearby. It is well connected with the city centre which is a 10-minute metro ride away via Rubén Darío Metro Station 200 metres away. It also has easy access to the A-2 and M-30 Motorway.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Extremely slow check in. Inefficient staff (with some exception).
Zero amenities in the room. No toothbrush, not even a note pad.
Wifi is rubbish. Slowest I've seen in a decade.
If you're planning to work in the room, forget it.
Strict adherence to ridiculous Covid protocols.
I've know the place for three decades. Now I:ll avoid it.”
— Pedro Creus
“Lovely hotel. Didn't do or see much as I was in and out .”
— khethiwe Mabhikwa
Customers review
Overall Wonderful, 4.8
Cleanliness 4.6
Comfort 4.5
Amenities 4.5
Condition 4.7
khethiwe Mabhikwa
Dec 16, 2021
4
Lovely hotel. Didn't do or see much as I was in and out .
juan mantica
Oct 22, 2021
2
Expensive hotel, no air conditioning at night, bad service
Pedro Creus
Oct 11, 2021
1
Extremely slow check in. Inefficient staff (with some exception).
Zero amenities in the room. No toothbrush, not even a note pad.
Wifi is rubbish. Slowest I've seen in a decade.
If you're planning to work in the room, forget it.
Strict adherence to ridiculous Covid protocols.
I've know the place for three decades. Now I:ll avoid it.
Allan McCarthy
Jul 26, 2021
5
Luxury hotel right in the centre of the Nice part of Madrid just off the Gran Via and judging by the names of the shops nearby it's certainly the best area to be.
emmaline stockert
Jul 17, 2021
5
My flight got cancelled last minute and this hotel was the perfect place to stay. The pool is beautiful, the bar is so much fun, and the staff is attentive. Highly recommend if you’re looking for a brief break.
minmof3
Fabulous Hotel
5
Best breakfast. Very comfortable room. Bed was sooooo comfy the linens were exceptional quality. Exceptionally friendly staff. A great stay. Very central to shops and great restaurants. Would highly...
Suemillard497
Magical madrid
5
A visit to this city never fails to please. There is a lot to see and experience and what better place then to be in the centre of town to start with at Meliá Serrano. Easy to walk to shops...
Mobile398783
Friendly but professional
5
Melia Madrid is a lovely hotel, coming to the end of a total refurbishment and situated in a central part of Madrid. The staff are charming and attentive unusual in such a large hotel and make your...
soos72
Excellent
5
Best experience:prime location, delicious food and breakfast, friendly staff, clean rooms, spacious lobby, thank you so much Melia hotel we all enjoyed our stay definitely will come back again and...
MILOUW
Met expectations
4
Modern well run hotel in a good location in the Salamanca section of Madrid.
Good unsecured wifi.
Clean bathrooms with shower and abundant hot water, no hard soap or slippers however.
Rooms are small...
aminetzi
Very good choice
5
It is always a pleasure to stay in this hotel everytime I'm in Madrid.
The service is discret and excellent.
The quality of the room and other facilities are very good.
Breakfast is various and...
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